K20 Privacy Policy — How We Protect the Personal Data of Malaysian Users
This Privacy Policy explains how the k20 platform collects, uses, stores, and protects your personal information as a user in Malaysia. We are committed to handling your privacy with seriousness and transparency.
Effective Date: 1 January 2026. This policy applies to all users accessing the k20 platform.
Information We Collect from You
Your full name, date of birth, email address, phone number, and password as provided during k20 account registration. This information is required to verify your identity and manage your account.
Device type, operating system, browser type, IP address, screen resolution, and other technical information collected automatically when you access the k20 platform via mobile or desktop.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), including payment methods used such as FPX, TNG eWallet, or DuitNow. Full bank account numbers are not stored by k20.
In-platform activity, including games played, session duration, bets placed, pages visited, and account actions. This data is used to enhance the user experience and platform security.
How Your Information Is Used
K20 uses collected information solely for purposes related to delivering platform services and improving the user experience. We do not sell your personal data to any third party for marketing purposes.
Your information is used primarily for the following purposes:
- Account management: Processing registration, login, identity verification, and user profile management
- Transaction processing: Managing deposits, withdrawals, and financial records in MYR accurately and securely
- Platform security: Detecting and preventing fraud, unauthorised access, and account misuse
- Customer support: Enabling the k20 support team to assist you with technical issues or account enquiries
- Legal compliance: Meeting legal and regulatory requirements applicable in Malaysia
- Service improvement: Analysing usage patterns to improve the platform's interface and features
We will not use your data for any other purpose without first obtaining your consent.
Cookies & Platform Activity Tracking
What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit the k20 platform. They help us identify your login session, save your language preferences and display settings, and maintain the security of your session while you use the platform.
K20 uses two main types of cookies:
- Session cookies: Temporary cookies that are automatically deleted when you close your browser. Used to manage your login session and account security
- Persistent cookies: Stored on your device for a longer period to remember your preferences and settings, making future logins more seamless
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the k20 platform and your login experience.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
Your personal data is stored on servers protected with SSL encryption and industry-standard security measures. k20 restricts access to personal data to staff who require it to perform their duties. Your data is retained for as long as your account is active and for any period required by applicable law following account closure. We conduct regular security audits to ensure our data protection systems remain up to date.
Sharing with Third Parties
K20 does not sell, rent, or disclose your personal data to third parties for marketing purposes. Your information may only be shared in the following limited circumstances: (1) with payment service providers necessary to process your MYR transactions; (2) when required by law or a valid court order; (3) to protect the rights, property, or safety of k20 and its users. All third parties involved in processing your data are bound by strict confidentiality agreements.
Your Rights as a k20 User
You have the right to request a copy of the personal data we hold about you. This request can be made by emailing the k20 support team and will be processed within a reasonable timeframe.
If you find that personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account profile settings.
You have the right to request deletion of your personal data by closing your k20 account. However, certain data may need to be retained for a specified period to comply with legal requirements or to resolve any pending transactions.
Policy Changes & How to Contact Us
Amendments to This Privacy Policy
K20 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via an in-platform notice or to their registered email address. The updated effective date will be stated at the top of this document. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
We recommend reviewing this Privacy Policy page periodically to stay informed of how we handle your information. Should there be any significant changes to how we use your data, we will provide a more prominent notice.
Contact k20 Support
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the k20 support team by email at support@k20.im. We aim to respond to all enquiries within a reasonable timeframe and provide clear, satisfactory answers.
For general enquiries about our platform, account, or services, you may also visit the FAQ containing answers to the most frequently asked questions by Malaysian users.
Related Policy Links
Support email: support@k20.im